Return and Refund policy

Return and Refund Policy

1. General Information

    This Return and Refund Policy applies to products and services provided by EXPOTURKO. This policy covers the conditions for returns and refunds of purchased digital products.

2. Digital Products

    Purchased digital products (PDF documents) are inherently non-returnable. However, EXPOTURKO prioritizes customer satisfaction and agrees to make refunds under the following conditions:

3. Faulty or Incomplete Data

• Customers must report any faults or omissions in the product within 7 business days from the date of delivery via "info@expoturko.net"
• Once accepted for review, the incomplete or erroneous data will be corrected and provided again.
• If the corrected data is still incomplete or erroneous, the customer may request a full refund.

4. Refund Request

• Refund requests must be made in writing via "info@expoturko.net" within 14 days of purchase.
• The refund request will be reviewed by the relevant department and feedback will be provided within 7 business days.
• If the refund is approved, the refund process will be carried out using the original payment method within 7 days.

5. Denied Refund Requests

• Refund requests made 14 days after the product delivery, or under false or unfounded reasons determined by us, will be denied.

6. Contact

    For any questions or suggestions, please contact us via "info@expoturko.net"