Last Updated: 17 June 2026
This Distance Sales Agreement (“Agreement”) is concluded electronically between the customer purchasing or requesting services through expoturko.net (“Client”, “Buyer” or “Customer”) and ExpoTurko İhracat Pazarlama ve Danışmanlık Ltd. Şti. (“ExpoTurko”, “Seller”, “Service Provider”, “we”, “us” or “our”).
Service Provider Information
ExpoTurko İhracat Pazarlama ve Danışmanlık Ltd. Şti.
MERSIS No: 0381113784500001
Address: Kemalpaşa Mah. Ankara Karayolu Cad. Metropol İş Mrk. No:1/A İzmit / Kocaeli, Türkiye
1. Subject of the Agreement
This Agreement sets out the terms and conditions for the sale and delivery of services offered through expoturko.net, including but not limited to:
· Open-source Turkish manufacturer data research
· Supplier identification and shortlisting
· Sourcing consultancy
· RFQ and quotation coordination
· Company verification
· Factory audit coordination
· Quality control and pre-shipment support
· Market research and feasibility reports
· Procurement management support
· Local representation in Türkiye
· Logistics and customs coordination support
· Digital reports, supplier lists and consultancy outputs
ExpoTurko’s services are primarily business-to-business services designed for global buyers, importers, distributors, wholesalers, retailers, procurement teams and companies seeking sourcing support from Türkiye.
2. Formation of the Agreement
This Agreement is formed when the Client places an order, submits a request, accepts a quotation, makes payment, confirms a proposal electronically or otherwise instructs ExpoTurko to begin the service.
By purchasing or confirming a service, the Client acknowledges that they have read, understood and accepted this Agreement, together with the Privacy Policy, Delivery and Return Policy and any service-specific quotation or proposal.
3. Nature of the Services
ExpoTurko provides sourcing support, consultancy, supplier research, verification coordination and procurement process assistance.
ExpoTurko is not automatically a party to the final sale contract between the Client and any Turkish supplier unless expressly agreed in a separate written contract.
ExpoTurko does not guarantee that a supplier will accept an order, maintain a quotation, meet a deadline, provide exclusive pricing, pass all inspections or complete a transaction unless such guarantee is expressly given in writing.
4. Open-Source Supplier Data
Where the service includes supplier or manufacturer data, ExpoTurko may use publicly available and legally accessible open sources, including official registries, company websites, trade directories, chamber records, public catalogues, exhibition lists, supplier databases and other public business information.
ExpoTurko makes reasonable efforts to collect, organise and verify such information. However, public data may change, become outdated or contain supplier-provided claims that require further verification.
The Client understands that open-source supplier data is provided as business intelligence and sourcing support, not as an absolute guarantee of supplier performance.
5. Service Price and Payment
The service price is determined according to the scope of work, requested data depth, number of suppliers, sector, country requirements, verification needs, urgency, reporting format, fieldwork requirements and any third-party costs.
Unless otherwise stated, prices do not include taxes, bank fees, payment processor fees, translation costs, travel costs, sample shipping, inspection fees, customs expenses, logistics charges or third-party database/software costs.
Payment must be completed according to the method and schedule specified in the quotation, invoice, online checkout page or written proposal.
ExpoTurko may suspend or delay the service if payment is not received on time.
6. Delivery of Services
Service outputs may be delivered digitally through e-mail, PDF, spreadsheet, presentation, online meeting, shared folder, CRM system, customer portal or another agreed method.
The delivery period depends on the complexity of the service and the responsiveness of suppliers, logistics partners, public sources and the Client.
Any delivery date communicated by ExpoTurko is an estimated date unless expressly confirmed as a fixed deadline in writing.
7. Client Obligations
The Client must provide accurate and complete information necessary for the service, including product specifications, quantities, target price range, destination country, compliance requirements, preferred delivery terms, quality expectations and any relevant technical documents.
The Client is responsible for reviewing all reports, supplier information, quotations and recommendations before making a commercial decision.
The Client agrees not to misuse, resell, publish or redistribute ExpoTurko’s reports, supplier lists, research outputs or proprietary materials without written permission.
8. Right of Withdrawal and Cancellation
Where mandatory consumer protection laws apply, a consumer may have a statutory right to withdraw from a distance contract within 14 days without giving any reason.
However, the Client acknowledges that ExpoTurko’s services are often customised, research-based, digital and consultancy-based. If the Client expressly requests or accepts that ExpoTurko begins performance before the withdrawal period expires, the Client may be required to pay for the part of the service already performed.
Where the service has been fully performed with the Client’s prior request or consent before the end of the withdrawal period, the right of withdrawal may no longer be available to the extent permitted by applicable law.
For business-to-business transactions, withdrawal and cancellation rights are governed by the agreed quotation, service proposal, this Agreement and applicable commercial law, unless mandatory law provides otherwise.
9. Refunds
Refunds are generally not available for:
· Completed services
· Delivered digital reports
· Delivered supplier lists
· Customised market research
· Completed consultancy sessions
· Supplier communication already performed
· Verification or coordination work already started
· Third-party costs already incurred
ExpoTurko may consider a full or partial refund if the service has not yet started, or if ExpoTurko is unable to provide the agreed service due to reasons fully attributable to ExpoTurko.
If a cancellation is accepted after work has started, ExpoTurko may deduct the reasonable value of completed work and any non-refundable costs.
10. Third-Party Suppliers and Service Providers
ExpoTurko may communicate with Turkish suppliers, manufacturers, logistics companies, customs brokers, inspection firms, translators, consultants, payment providers, software providers and other third parties in order to provide the service.
ExpoTurko is not responsible for the independent acts, omissions, delays, pricing decisions, quality issues or contractual breaches of third-party suppliers unless otherwise agreed in writing.
11. Limitation of Liability
ExpoTurko provides sourcing and procurement support based on available information, reasonable professional effort and the agreed service scope.
To the maximum extent permitted by law, ExpoTurko shall not be liable for indirect losses, loss of profit, loss of business opportunity, supplier default, market changes, customs delays, logistics disruptions, currency fluctuations, inaccurate supplier statements or decisions made by the Client based on third-party information.
Nothing in this Agreement excludes liability that cannot be excluded under mandatory law.
12. Intellectual Property and Use of Reports
All reports, supplier lists, research documents, templates, analysis files, presentations and consultancy outputs prepared by ExpoTurko remain the intellectual property of ExpoTurko unless otherwise agreed in writing.
The Client receives a limited, non-exclusive and non-transferable right to use the delivered materials for internal business purposes.
The Client may not copy, resell, publish, distribute or commercially exploit ExpoTurko’s materials without prior written permission.
13. Confidentiality
Both parties agree to keep confidential any non-public commercial, technical, financial or strategic information shared during the service relationship.
This obligation does not apply to information that is publicly available, lawfully obtained from third parties or required to be disclosed by law.
14. Personal Data
Personal data processed in connection with this Agreement will be handled according to ExpoTurko’s Privacy Policy.
By using the services, the Client acknowledges that certain business contact information may be processed for sourcing, supplier communication, verification, reporting, invoicing and service delivery purposes.
15. Force Majeure
ExpoTurko shall not be responsible for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, war, strikes, epidemics, cyber incidents, power outages, supplier disruptions, transport interruptions, customs delays, government restrictions or other force majeure events.
16. Governing Law and Dispute Resolution
Unless mandatory consumer protection rules provide otherwise, this Agreement shall be governed by the laws of the Republic of Türkiye.
The parties shall first attempt to resolve any dispute through good-faith negotiation.
If no settlement is reached, disputes shall be submitted to the competent courts and enforcement offices of Kocaeli, Türkiye, unless mandatory law requires another jurisdiction.
17. Final Provisions
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
ExpoTurko may update this Agreement from time to time. The version published on expoturko.net at the time of purchase or service confirmation shall apply to the relevant transaction unless otherwise agreed.
By confirming an order, making payment or requesting ExpoTurko to begin the service, the Client confirms that they have read and accepted this Agreement.
